Customer Support
HR is about people, so delivering great service should start with a real human touch.
We know that the stakes are high when it comes to supporting your talent, so we assign real people, dedicated to your success in all things HR, benefits and payroll.
When it comes to your team’s success, you deserve dedicated support that cares just as much as you do.
A Real Human Touch
A Direct Line to Support
At GoCo, each client receives a dedicated team. Your named Client Success Manager will proactively review your account and strategize with you to ensure you’re continually getting value from our product, and your dedicated Client Success Specialists are on call for any day to day questions or front end support you need.
Make The Most of GoCo
Training doesn’t end after implementation. You have lifelong access to our Training Specialists and resources to ensure you get the most out of GoCo. Our training program includes ongoing weekly group trainings, along with the availability of private training sessions at any time, for all clients, at no extra cost.
Getting Started is a Breeze
GoCo’s implementation service is faster and rated higher than any other vendor in the industry. Our best-in-class team will work closely with you from kickoff to go-live!
Direct Answers to Their Questions
Your employees need support, too. Our Client Success Analysts field employee emails and calls, troubleshooting and setting them on the right path.
“GoCo.io's approach of assigning named contacts, a U.S.-based team, and providing personalized, free, and unlimited support distinguishes them from industry norms. Their emphasis on genuine human connections, avoidance of additional charges for services, and consistent, dedicated support contribute to their position as an industry leader.”
2024 Stevie Awards Judge
“GoCo's customer service is top notch, and our CSMs go above and beyond to ensure we receive the help we need.”
Client in Pharmaceuticals
“We ultimately chose GoCo for its unparalleled customer service and incredibly user-friendly interface.”
Debra Berlinrood
Controller at Real Time Medical Systems
“GoCo’s Benefits Specialist did an amazing job setting up our files and answering any questions we had. Our Platform Implementer was so thorough in setting up each pharmacy in GoCo and stayed on top of every detail. We were blown away with how supportive GoCo was while we were onboarding.”
Rida Ashraf
Director of Benefits at American Pharmacies
“My appreciation for the GoCo team always grows. They are quick with basic communication, finding solutions, and for creating new outcomes. I appreciate them being innovative and wanting to make my own team's jobs easier."
Liz M.
"I think GoCo's biggest shining star is its customer service. It is hard to find reliable customer service, and they are always quick to respond, solution-oriented and friendly."
Mel R.
" With our previous payroll/HR platform, we could not get our assigned customer service representative to respond, and when she did, she was not helpful. With GoCo, our account rep is very responsive and helpful."
Verified User in Government Administration
"They are the most amazing customer support people EVER! They go above and beyond to help when needed."
Verified User in Information Technology and Services
“As for the support, there have been a few times when I’ve needed to reach out to the GoCo team and every time, they are so helpful and enthusiastic. They seem to love their job and love HR, which is exactly the kind of person I need in those moments! Every time they have solved my problem.”
Jared B.
“I have never experienced customer service like I have with GoCo. Before we’d even decided to partner with them, the GoCo team made me feel like family. I felt like I was important and what I wanted mattered.”
Debra Berlinrood
Controller at Real Time Medical Systems
It’s Easy to Get Started with GoCo!
Schedule a call with our team to get a personalized demo of the platform.
With GoCo, you don’t do it alone. We’ll guide you through the process and make sure you are set up for success.
With a modern solution and streamlined workflows, you have more time to focus on what matters – your people!
Superior Client Support
We pride ourselves in our amazing client support. GoCo’s award winning support team is 100% human and US-based. Each client gets assigned a dedicated team that stays with them for their full client lifecycle. And they can take advantage of our training program and 1-on-1 sessions at no additional cost.
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